Return Policy

In case of problems with the product after receiving the product (eg: product broken, torn, wrong size, product not working, product does not match with the picture, etc.) you can get back the full value of the purchased product subject to the following conditions.


1) Within a maximum of 48 hours after receipt of delivery you need to mail to info@etokichu.com or register a complaint on +8801320366637.
2) In case of a refund, the product should be completely intact with the box.

3) When unboxing the product, you must keep the unboxing video, you have to send so much mail with all the evidence. (Compulsory)
4) You must return the product at your own responsibility within a maximum of 7 working days to the office of (Etokichu.com).

5) Products that have a price tag on them and for some reason (Etokichu.com) - if the price is higher than that, in case of extra price, you have to register a complaint by mail to info@etokichu.com within 48 hours. If your complaint is corrected, the extra value you paid will be refunded by the developer within 7 to 30 working days.

N.B:-


Our Complaints Team will call you for any complaints regarding products and services. We want to get you active on the phone until your complaint is resolved. If your contact number is not active, an alternative number must be active. You need to tell us the means of refund for the refund. If we do not receive any of your cooperation within 15 working days by phone or email, we will consider your complaint to be settled.
N.B:-

1. Delivery will be subject to order stock of the product. Due to unavoidable reasons, delivery of the product may take longer than the promised delivery time of the seller.

2. Has the power to cancel your order at any time (Etokichu.com) for unavoidable reasons even after order confirmation. In this case, if the advance price is paid, the required information for a refund (Development No. / Rocket No. / Card No. and others) and if you do not receive the product after courier for product delivery, the product from that courier (Etokichu.com) - maximum 7-30 working days after return. The money will be refunded in the meantime. ”

3. If the customer voluntarily requests a refund, the payment gateway charge will be deducted 2-3 percent from his paid money.

**Delivery time Depends on the Product/Campaign**

ETOKICHU ONLINE SHOP
Address: Rowson Sorok, Chandana Chowrasta Joydebpur Gazipur -1702. Phone : +8801320366637 Email: info@etokichu.com

Contact Info

  • Address: Rowson Sorok, Chandona Chowrasta Joydebpur Gazipur -1702.
  • Phone: +8801320366637
  • Email: info@etokichu.com